Concierge Services
Your Atlas Concierge knows you and your ILLiad, Aeon, and Ares software systems. Subscribers to an annual Concierge Service receive a system analysis from Atlas and regular check-ups with recommended solutions to new challenges. Your Concierge can also assist you with projects to further optimize your software or operations to enhance service to your users and improve staff productivity.
We do what you don’t have time or staff to do
Customized Care
Your concierge will work closely with you to assess ways to enhance the use of your Atlas Software and work with you to plan for recommended services.
Remain Current
Your concierge will work with you to inform, plan, and implement enhancements introduced in software updates.
Staff Training
Your concierge will work with you to rollout software updates and keep staff trained on new features and functions.
Customization
Your concierge will work with you to keep your web pages current with required standards and local style requirements.
Tuneups = Efficiency
Your concierge will regularly check your software system and recommend ‘tune-up’ services to enhance configurations and performance.
Cost
Your Concierge ensures your software and procedures are in prime working order saving your library time and money.
Who does Concierge benefit?
Staff
Concierge provides the proactive, dedicated support to keep your software and staff current and working at maximum efficiency.
Institutions
Through a Concierge subscription, you can rest assured that your investment in your software is fully realized to your needs without requiring ongoing system staff dedication or training.
Want to know more about concierge?
Users
The Concierge community continues to grow as the needs placed on your library change at an ever-increasing pace. See our up-to-date list of new and current Access Services or Aeon Concierge users.
Connect
Do you want to know more about our concierge services or have a few things you want to chat about? Contact our support or submit this form with your questions. We’ll get back to you soon!