Support Overview


Atlas Systems is much more than just innovative systems and cutting edge development. We’re a critical part of your team for implementing new ideas in your library. Our customer service ensures you get the personal support and guidance from talented people when you need it most. We also offer various levels of training for ILLiad, Aeon, Ares, and ArchivesSpace—both in person and online—and consulting services to meet your needs and budget.
 

 
 
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Dedicated Implementation Consultant

We assign a dedicated consultant to your institution who helps manage your implementation and walks you through all the steps from day one to going live.  Your consultant helps you prioritize tasks, coordinate technical items, and performs basic customizations for you.

 
 

Production Support Team

Once you have gone live and are in production we have an experienced technical support team at the ready to help with questions or issues as they arise.  Our top priority is making sure you are happy with your system and that everything is running smoothly.

Your implementation consultant will coordinate with our production support team for a smooth transition after you launch your live system and make sure no detail is overlooked.

You can contact your implementation consultant or the production support team directly or reach us at 800-567-7401 x1 or email us at service@atlas-sys.com.

 
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Custom Services

If at any time you don’t have the time or people to dedicate to your implementation or customizations, let Atlas do the work for you! We offer custom quotes for web edits, printed material customizations, workflow analysis, detailed site-specific documentation and many other services. Contact Stephanie Spires at sspires@atlas-sys.com for more information.

 
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Documentation

Atlas Systems offers up to date documentation that features constant updates and enhancements as well as user feedback, article tracking and detailed release notes with code samples

     

    USERVOICE

    Atlas Systems offers UserVoice, a system that allows you to suggest new features and enhancements to our products. You can also review suggestions from other users and vote on them as well!