Atlas Systems is much more than just innovative systems and cutting edge development. We’re a critical part of your team for implementing new ideas in your library. Our customer service ensures you get the personal support and guidance from talented people when you need it most. We also offer various levels of training for ILLiad, Ares, and Aeon—both in person and online—and consulting services to meet your needs and budget.

Dedicated Agents

We assign a dedicated customer service agent to your institution who helps manage your implementation and walks you through all the steps from day one to going live and beyond. Your agent helps you prioritize tasks, coordinate technical items, perform basic customizations for you. You also get the coordination of our agents with our trainers and consultants to make sure no detail is overlooked.

You can contact your agent directly or reach us anytime at 800-567-7401 x1 or email us at

Custom Services

If at any time you don’t have the time or people to dedicate to your implementation or customizations, let Atlas do the work for you! We offer custom quotes for web edits, printed material customizations, workflow analysis, detailed site-specific documentation and many other services. Contact Stephanie Spires atfor more information.


Atlas Systems offers up to date documentation that features constant updates and enhancements as well as user feedback, article tracking and detailed release notes with code samples.

Community Resources

In addition to the experts at Atlas, you have a wealth of experience and advice from fellow users. Atlas fosters that communication through user forums, conferences, interactive documentation and more. See what others are saying about our products!

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