Getting Support
If you are an OCLC ILLiad Licensee, you can contact OCLC Customer Support Department.
OCLC Support Form (choose ILLiad from dropdown menu)
E-Mail: support@oclc.org
Phone: 1-800-848-5800
If you are an Original ILLiad Licensee, you may continue to contact Atlas Systems.
E-Mail: service@atlas-sys.com
Phone: 1-800-567-7401 ext. 1
When should I call for support?
ANYTIME you are having trouble with the ILLiad system. New licensees may need to call several times a week, maybe even daily, when starting out. We've seen that once a site goes through the setup and customization phase, most of their questions have been asked. We encourage you to contact us as soon as a problem arises. We're here to make sure you get ILLiad up and running as quickly as possible.