Customer Support

Contacting Atlas

Atlas Systems is available toll-free at 1-800-567-7401 or directly at 757-467-7872 or service@atlas-sys.com. Support staff is available to help you Monday-Friday during regular business hours via phone or email. If your server is hosted by Atlas Systems, you can also contact Atlas 24 hours a day via an emergency contact. All customization and support issues are managed in our custom-designed Service Tracker to make sure you get the fastest and highest quality service for your library or archive.

Atlas Community Portal

The Atlas Community Portal allows the exchange of innovative ideas on how the community is getting the most out of products by Atlas Systems. This forum is a great way to get feedback and advice not only from Atlas staff, but also from your fellow librarians and archivists, on a variety of subjects. You can upload/download promotional materials, sample web pages and Word templates or even report samples on the Community Portal.

 

Implementation and Training

For many libraries, Ares is not just a new piece of software, but a new way to automate reserve services. As a new Ares licensee, you receive:

• Four hours of web-based help sessions
• Four hours of web-based training for your staff

Atlas uses WebEx to share a desktop between your staff and the Atlas trainer so that everyone can interact in a live environment.

 

Consulting Services

Getting the most out of Ares for your reserves processing is just one of the many ways you can improve efficiency and customer service within your library or archive. Atlas also offers consultation services for libraries implementing Ares. These services maximize the combined expertise of the product developers with librarians who have worked in the field to help you implement your Ares system quickly and professionally. Contact us at if you are interested in having someone from Atlas visit your library or archive.