Aeon

Services

Atlas software is backed by an array of services to assure your complete satisfaction with Aeon. Great software is only as good as the ability of the vendor to support it, and at Atlas, we offer many layers of assistance .

You can see exactly how Atlas works with you through the initial planning and implementation stages and beyond in our Aeon Implementation Guide.

Customer Support

Contacting Atlas

Atlas Systems is available toll-free at 1-800-567-7401 or directly at 757-467-7872. Support staff is available to help you Monday-Friday during regular business hours via phone or email. If your server is hosted by Atlas Systems, you can also contact Atlas 24 hours a day via an emergency contact. All customization and support issues are managed in our custom-designed Service Tracker to make sure you get the fastest and highest quality service for your library or archive.

Atlas Community Portal

The Atlas Community Portal allows the exchange of innovative ideas on how the community is getting the most out of products by Atlas Systems. This forum is a great way to get feedback and advice not only from Atlas staff, but your fellow librarians and archivists on a variety of subjects. You can upload/download promotional materials, sample web pages and Word templates or even report samples on the Community Portal.

 

Implementation and Training

Share Your DesktopAtlas Systems offers a variety of services to assist with your Aeon implementation. This starts with our standard implementation service, which includes software installation and staff training. But, the implementation can be expanded as needed to include everything from web page customization t to consulting on workflow and process changes.

 

Consulting Services

Aeon ConsultingGetting the most out of Aeon for your Special Collections processing is just one of the many ways you can improve efficiency and customer service within your library or archive. Atlas also offers consultation services for libraries implementing Aeon. These services maximize the combined expertise of the product developers with librarians who have worked in the field to help you implement your Aeon system quickly and professionally. Contact us at if you are interested in having someone from Atlas visit your library or archive.

Customizations

Aeon is a robust system that allows for special collections and archives of any size to customize processes and public interfaces to your unique needs. And while Aeon is highly customizable, Atlas support staff are there to guide you through every part of your implementation. Atlas can walk you through:

Aeon Customizations
  • Editing your Aeon web interface to match your current web pages
  • Choosing and implementing a patron authentication method
  • Creating unique web request forms for your collection
  • Connecting to your EAD finding aids to import requests to Aeon from XML
  • Connecting to your ILS/OPAC to import requests to Aeon using OpenURL
  • Customizing multiple Word templates for pick slips, patron receipts, etc.
  • Editing workflows for the maximum efficiency
  • Connecting to your Z39.50 server for importing call number and location information