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Revised:April 14, 2006 (gp)
Version:All versions
Revision:2
INFO: Lending Overdue Letters Missing the Data File Reference
April 14, 2006

SUMMARY

For an undetermined amount of time, the default documents for the three Lending Overdue Letters were available for download from our server without an assigned data file from which to get the mail merge information needed for them to work properly. If you have these documents, and they do not function because of this, you have two options to fix them.

Option 1: Add the data source to the document through the mail merge helper in Word. The data files should be matched to the documents as follows:

Option 2: Download new versions of the documents, complete with designated data sources, from here. Then replace your existing LendingOverdueLetter documents with the new ones.

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