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Revised:January 6, 2006 (mc)
Version:All versions
Revision:1
PROBLEM: Items at Awaiting Customer Contact will not show up on the Contact Customer screen
January 6, 2006

SYMPTOMS

On the main menu of ILLiad, there are items listed as Awaiting Customer Contact, but when you look at the Customer Contact screen, nothing shows up.

 

CAUSE

This is caused by a blank NVTGC field on the user's record.

 

RESOLUTION

Edit the user using the Edit Customer form and replace the NVTGC field with a valid code. For single ILLiad sites, this is ILL. For shared ILLiad servers, use a valid code.

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