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| Revised | : | January 6, 2006 (mc) |
| Version | : | All Client Versions |
| Revision | : | 1 |
SYMPTOMS
When attempting to merge the LendingArticleShippingLabels.doc or LendingLoanShippingLabels.doc document template with the associated DBF file, Word 97 cannot seem to locate the DBF file, even though the DBF file does seem to be present in the local c:\illiad\print folder.
ERROR MESSAGES
LendingArticleShippingLabels.doc is a mail merge main document. Word cannot find its data source, ShipStacksP.dbf.
or
LendingLoanShippingLabels.doc is a mail merge main document. Word cannot find its data source, ShipStacksL.dbf.
CAUSE
Word 97 is incapable of dealing with DBF filenames that are longer than eight characters. The filenames being looked for by these documents are:
RESOLUTION
To get around this limitation of Word 97, the latest version of the ILLiad client creates additional redundant DBF files with shorter filenames for these documents. These new DBF file are:
To solve the problem, open the template document in Word, go to the Tools menu and choose Mail Merge. The Mail Merge Helper will open. Edit the Data Source (under the number 2: Data Source in the Mail Merge Helper) to point to the appropriate shorter DBF file and save the document template.
MORE INFORMATION
Be aware that most ILLiad shares are set up to be read only. In order to save the modified Word file, you will need the permission to do so.
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