Related Topics • HOWTO: Bypassing Borrowing and Doc Del EMail Notifications • PROBLEM: Double-clicking Does Not Notify Customers by Phone • Email Copies does not work for all email functions • HOWTO: Setting up ILLiad to print Borrowing Cancellation Notifications • See more

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SYMPTOMS

When attempting to send an email for a customer, you receive an email error and the email is not sent.

ERROR MESSAGES

Email not sent! Error: 503 Need RCPT (Recipient) (0)

CAUSE

This is generally caused by either the email address being incorrect for the user, or the NVTGC field being blank for the user.

While we have not experienced this ourselves, we have had several reports from various ILLiad users that there may also be an issue with McAfee VirusScan 8 software in conjuction with ILLiad. When version 8 is installed, it prevents access to port 25 which is needed for email notification from ILLiad. For campuses using ePO an administrator will need to change a setting under 'access protection policies' for VirusScan 8. The rule 'Prevent mass mailing worms from sending mail' blocks port 25 which is what is causing the problem. Unchecking this rule seems to solve the problem. For campuses not using ePO, an administrator will have to make that exception on all library staff machines.'

RESOLUTION

If the email address is incorrect, change the email address to be valid and resend the email.

To check the NVTGC field, look up the customer from the Edit Customer screen and check the NVTGC field at the bottom. If it is blank, it should be changed to match a valid site. If you are a single ILLiad site, this is usually ILL. If you are a shared ILLiad site, then you should change it to a valid SSS NVTGC code.