Related Topics • HOWTO: Bypassing Borrowing and Doc Del EMail Notifications • Email Copies does not work for all email functions • PROBLEM: Email not sent! Error: 503 Need RCPT (Recipient) (0) • HOWTO: Setting up ILLiad to print Borrowing Cancellation Notifications • See more

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SYMPTOMS

When viewing items on the Awaiting Customer Contact form, double-clicking to mark a notification as sent or clicking the Start Automatic E-Mail leaves items in the queue to be notified still. Those requests remain "stuck" in Awaiting Customer Contact and cannot be notified by phone or email.

CAUSE

The DeliveryMethod or LoanDeliveryMethod for the customers is not set to a value of "Hold for Pickup" or "Mail to Address". Note that those values are case-sensitive, so the values must match exactly. If the values are anything other than those, ILLiad does not understand what type of email to send to the customer (delivery versus pickup notice).

RESOLUTION

Edit the web pages to only allow values of Hold for Pickup or Mail to Address. Also update the customer's information so that their delivery methods are correct.

MORE INFORMATION

See INFO: Valid Delivery Methods for Loans and Articles in ILLiad