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| Revised | : | January 4, 2006 (mc) |
| Version | : | All Client Versions |
| Revision | : | 1 |
SYMPTOMS
The barcodes in the Microsoft Word templates and documents do not display correctly and are in Arial font etc.
CAUSE
The barcode font is in the correct folder on the client machine, but is not installed.
RESOLUTION
To install the barcode font, open a Windows Explorer or My Computer window and browse to the fonts folder. The folder is usually under c:\windows\fonts or c:\winnt\fonts on the local machine. Once in that folder, be sure that there is a 3 of 9 barcode font installed. The screen may refresh as soon as you open that folder.
After opening that folder and verifying the font exists, go to a Word template and see if the barcode font displays. The font is copied during the ILLiad Client installation but in some cases will not be recognized by the system until it is "installed" or viewed through the Windows Explorer.
If the font is missing from the client machine, it can be copied from the fonts directory on the ILLiad share.
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