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SYMPTOMS

Documents do not open automatically when items are printed.

CAUSE

No documents or the wrong documents are specified for the specific print key being used.

RESOLUTION

There are several keys that govern what documents print for each print process. These keys and thier default values are as follows:

Be sure that each key points to the appropriate print templates for your ILL operation.

If you would like to be able to print article and loan requests separately, be sure to change the SeparatePrintOptions key to No.

Also, you may need to change the PrintDocumentsPath to the location of your Word documents. If on your illiad server the value would be: \\servername\illiad\print\ where the servername is your ILLiad server. This value may also be a mapped drive (i.e.X:\). As always, be sure whatever value is there has a trailing backslash. Shared server installations can have different path names as well as Word document names.

MORE INFORMATION

After Checking in Borrowing items from the Lending institution, the print process is as follows:

• Go to the Receives Menu on the ILLiad Main Menu and choose Print Receives.

The received items will be moved to the print queue and the ILLiad client will open up the print documents associated with the Received From Lending Library print process. Typically, these are BorrowingLoanLabels.doc and BorrowingLoanSlips for Loans and BorrowingArticleLabels.doc for articles, although you may specify any documents used by your institution.

The ILLiad client will open each document based on the transactions to be printed. Thus, if no articles have been checked in, any designated article-specific documents will not open.

• For each document to be printed, click the Merge to new Document button as usual. Each document will merge with the transaction and user data and ready itself for printing.
• Print the documents.
• When you have successfully printed each document, close them, without saving them, as usual.
• Refresh the ILLiad Main Menu by clicking the refresh button.

You will see that the transactions just printed have automatically been cleared from the print queue and are now in the Awaiting Customer Contact queue.

• From this point in the Borrowing process, proceed as normal.