Related Topics • INFO: Ariel 4.1 and ILLiad • HOWTO: Setting Up Electronic Delivery on Multiple Machines • HOWTO: Setting Up Electronic Delivery • HOWTO: Setting up Remote Storage for Electronic Delivery Documents • HOWTO: Updating to ILLiad Version 6.2 - Installing Odyssey • See more

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SYMPTOMS

The Electronic Delivery Processing option in the Receives menu of the ILLiad Client is grayed out.

CAUSE

The C:\illiad\elecdel\ folder does not exist on the client machine.

RESOLUTION

Create a folder called "elecdel" in C:\illiad on the client machine. Note that you only want to make this folder on machines that will be processing incoming electronic delivery items to avoid files being downloaded to the wrong machine.

MORE INFORMATION

See the Instructions for setting up Electronic Delivery: Electronic Delivery Setup.

This was changed as of ILLiad 7.1. Starting in that version, the client will prompt you to create the directory if necessary.