2012 ILLiad International Conference

March 21 – 23, 2012

Join us in celebrating ILLiad’s 15th Anniversary!

ILLiad Conference 2012 Sessions

The pre-conference sessions are each three hours long (one morning and one afternoon) and the conference sessions are one hour each.

You can view the 2011 and 2010 conference sessions in our Conference Archives.

Pre-Conference Sessions. Wednesday, March 21

9am – 12pm

GIST (Getting It System Toolkit)
Tim Bowersox, Cyril Oberlander, & Mark Sullivan – SUNY Geneseo
Heather Black & Kevin Ford – Atlas Systems

Participation in both AM and PM GIST sessions is recommended as topics may be fluid throughout the day. Please join SUNY Geneseo’s GIST team and Atlas Systems staff to learn more about the GIST project and how this customizable toolkit can be used to supercharge your workflows. GIST can be used for interlibrary loan and just-in-time acquisitions services, purchase request processing, and cooperative collection development efforts. The following topics will be discussed throughout the AM and PM sessions:

• Planning & Strategies: implementation steps & services
• GIST/ILLiad Web pages
• GIST Addons
• GIST Workflows
• GIST Acquisitions Manager
• GIST for Gift Management & Deselection
• GIST Gift Management & Deselection Planning & Strategies
• GIST for Gift Processing
• GIST for Collection Evaluation & Deselection
• Gift Management & Deselection download and configuration
• Atlas GIST Services

ILLiad Administrator – All Sites
Shawn Styer – Atlas Systems

Join an Atlas techie to learn best practices and tips for administering your ILLiad system. This AM session will feature topics of interest to both OCLC/Atlas hosted sites and self-hosted sites while the PM session is best suited for self-hosted sites. Topics for the AM session include:

• ILLiad file locations, permissions, and ILLiad local file backups
• Client installation/updates
• Print and Email template basics
• Admin tools and other components intro: Customization Manager, Database Manager, Billing Manager, Odyssey Helper, Staff Manager, WebCirc, WebReports, ODBC
• The ILLiad testweb and must know info for web editing
• OpenURL
• Addon installation and use
• Client firewall issues
• Best ways to get help

What’s New ILLiad?
Stephanie Spires – Atlas Systems

Come to this session to catch up on the latest ILLiad features. Highlights include:

• 8.2 Must Know
• ILLiad interaction with OCLC’s new Article Exchange Service
• ILLiad support for OCLC Direct Request for Articles and the Knowledge Base
• Support for direct PDF import
• Print template changes
• 8.2 Web page changes and what you will need to edit in your existing web pages for the update
• Overview of most recent addons

DIY ILLiad Tune-Up
John Brunswick – Atlas Systems

The morning session focuses on Lending. We’ve tuned-up more 30 ILLiad sites across the USA in the last year and we want to share some of what we’ve learned and help you devise a plan to tune-up your own system. Come to this session to hear more about the tune-up process and suggestions to take home. Topics include common ILLiad errors, most requested new routing rules, helpful email/print template changes, and more.

1pm – 4pm

DIY ILLiad Tune-Up
John Brunswick – Atlas Systems

The afternoon session focuses on Borrowing. We’ve tuned-up more 30 ILLiad sites across the USA in the last year and we want to share some of what we’ve learned and help you devise a plan to tune-up your own system. Come to this session to hear more about the tune-up process and suggestions to take home. Topics include common ILLiad errors, most requested new routing rules, helpful email/print template changes, and more.

ILLiad Spring Cleaning
Stephanie Spires – Atlas Systems

After a few years and a few ILLiad updates you may have accumulated some extra ILLiad clutter. Come to this session to learn which files you should have on your computer and which you can send to the Recycle Bin. We’ll also discuss ILLiad error processing and stale request cleanup. You’ll feel prepared to spruce up your ILLiad after this session!

ILLiad Administrator – Targeted for Self-Hosted sites
Shawn Styer – Atlas Systems

This is a continuation of the AM ILLiad Administrator session but with special emphasis on tasks for self-hosted sites.

• Best practices for server and SQL maintenance and backups
• ILLiad services overview
• Server ports and permissions
• Basic troubleshooting
• Server update procedures
• What happens when I get a new server? Server migration preparation and options will be discussed.

GIST (Getting It System Toolkit)
Tim Bowersox, Cyril Oberlander, & Mark Sullivan – SUNY Geneseo
Heather Black & Kevin Ford – Atlas Systems

This is a continuation of the AM GIST session. Participation in both AM and PM GIST sessions is recommended as topics may be fluid throughout the day.

Conference Sessions. Thursday, March 22

8:30am – 9:30am

Keynote – Evolution: How fast is fast enough?
Jay Jordan – President and CEO, OCLC

9:45am – 10:45am

Creating the Delivery Service of Your Patrons’ Dreams (A Short History of Scan and Deliver)
Thomas Bruno & Sarah Tudesco – Harvard College Library

In April 2009, the Harvard University Library launched Scan & Deliver, its electronic document delivery service. Since then it has processed over 100,000 requests for faculty, students, and staff and has become an indispensable tool for research and curriculum support. In this presentation we will outline the history of the Scan & Deliver service from the project planning phase through its successful launch in the Spring of 2009, as well as its subsequent growing pains and ongoing assessment. Highlights include:

• Electronic Document Delivery has gone from a luxury to a “must-have” service for today’s patrons
• A successful EDD service presents its own challenges and needs for ongoing assessment
• ILLiad is not just a powerful tool for request processing, but its reporting capabilities allow for sophisticated data analysis and success metrics

Service Delivery and Value: The Use of Data for Improvement and Assessment
JB Hill – University of Arkansas at Little Rock

ILLiad provides a wealth of quantitative data on borrowing, lending and document delivery transactions with reports and data manipulation available through Dynamic Link Library (DLL) and Access reports. This data can be mined to improve library services and collections, as well as support arguments of impact and value that the library provides to the university in areas such as faculty productivity and student success. Highlights include:

• ILLiad report functionality and data manipulation available through Dynamic Link Library (DLL) and Access
• Issues of general library value measurement and assessment (as outlined in 2010 ACRL publication, The Value of Academic Libraries)
• Circulation and Interlibrary Loan data assessment relative to the library value argument

Remote Borrowing and ILLiad: Why? What? And How?
Angela Milock & Eric Robinson – Wisconsin Library Services (WiLS)

For over a year WiLS has been borrowing on behalf of other UW institutions. By doing remote borrowing, we are filling a staffing void that occurred because of budget issues at some libraries. As ILL staff begin to retire, WiLS feels that providing this ILL service will be a valuable alternative for library directors to consider. In this session we will talk about who WiLS is and why we’re doing this, the development of the service, under the hood aspects within ILLiad. Highlights include:

• Who WiLS is and why we are doing this
• The process and workflow of performing a separate institution’s borrowing
• The flexibility of ILLiad for “non-traditional” uses

Best Practices in Library Resource Sharing: A Checklist from ALA RUSA STARS and the Rethinking Resource Sharing Initiative
Beth Posner – CUNY Graduate Center

ALA RUSA STARS and the Rethinking Resource Sharing Initiative have developed a Checklist of Best Practices in Library Resource Sharing. And, using ILLiad can help interlibrary loan departments to achieve many of these best practices. By filling out the checklist, libraries will receive a certificate indicating what percentage of best practices they are doing, which in turn can be used to achieve recognition for their efforts from their administrators, as well as support for further efforts. Highlights include:

• How ILLiad contributes to the achievement of best practices in library resource sharing
• How the http://rethinkingresourcesharing.org/checklist.html checklist can be used to facilitate discussions with library administrators about what ILL departments are doing and what more they want to do
• How people think library resource sharing can continue to be rethought in the future and how ILLiad can help us achieve this vision

Lending Audiovisual Materials on ILL
Megan Gaffney – University of Delaware

The University of Delaware began lending media on Interlibrary Loan in June 2011. Learn how ILL and Film & Video Collection staff worked together to create buy-in, develop policies, and establish effective workflows for this new program. This session will share statistics on film lending so far, present the ILLiad customizations that facilitate media lending, and suggest custom ILLiad reports that can assist in collaborations between departments. Highlights include:

• Tricks for using ILLiad to deal with requests for AV materials
• Strategies used at the University of Delaware to advocate for film lending
• Discuss general techniques for collaboration between interlibrary loan staff and other departments

Fear and Trepidation: Implementing Graduate Campus Delivery with Aleph and ILLiad
Collette Mak – Notre Dame

Notre Dame began offering physical campus delivery through ILLiad for graduate students in February 2011 and expanded the service to articles for the fall term. This included making holds ‘self serve’, changes to pull slips and some surprising information about the graduate student experience with our collection. Highlights include:

• Even if you have to kludge it (we did) do it – it’s worth the effort
• How the service can be used to inform collection development
• Lies your OPAC might be telling your users

11am – 12pm

Tune In and Tune Up: Improving Your ILLiad Workflow
Linda Frederikson – Washington State University
John Brunswick – Atlas Systems

After the implementation of WorldCat Local in August 2011, the WSU Vancouver Library experienced a 200% increase in borrowing requests. With hiring and equipment budgets frozen, the options for handling this increase were limited. As a result, an aggressive program to improve workflow efficiency was undertaken, which included incorporating best practices, upgrading to ILLiad 8.1 and scheduling a one-day ILLiad tune-up with Atlas Systems. Highlights include:

• Implementation of WorldCat Local may increase ILLiad processing significantly. How would your library deal with a significant borrowing and lending increase?
• Implementing best practices and upgrading to ILLiad 8.1 will help libraries deal with increased volume
• An ILLiad Tune-Up site visit will uncover additional areas where workflow efficiencies can be achieved

Beyond Out of the Box: Customizing the ILLiad Patron Interface
C. William Gee – East Carolina University

Ever wanted to edit the ILLiad web pages but weren’t sure where to start? Join this session to learn how to make some simple to intermediate edits to request forms, the main menu, and the login pages, to match ILLiad to your institution’s web color scheme, to imbed help tutorials where patrons need them, and more. Detailed handouts will be provided. If you’ve made some customizations, come share what you’ve done! Highlights include:

• Becoming empowered to make web customizations without feeling you have to be a web programmer
• Learning to edit ILLiad web pages to meet the needs and expectations of institutions and patrons
• Examples documented in handouts to share with your technology support staff

Using Public Relations Methods as Positive Reinforcement in an Interlibrary Loan Department
Brittany Johnson – Murray State University

There have been methods the ILL Department at Murray State University has used to go an extra step get materials to patrons. Using methods such as Campus Delivery, Document Delivery of articles and Document Delivery to Extended Campuses, an ILL Department is capable of providing positive support for the library as a whole. These methods are fairly simple, easy, and can be incorporated into most any ILL department, especially when ILLiad is used as a tool to assist when offering them. Highlights include:

• It is possible for the methods to be integrated into an ILL Department at little additional cost to the library
• The positive feedback from making such adjustments from Interlibrary Loan patrons is tremendous
• ILLiad is a wonderful tool to aid in implementing these techniques into a workflow by taking advantage of custom queues and emails

Transactional Access Within & Without ILLiad: An Examination of Mediated and Unmediated Pay-Per-View Options
Nathan Hosburgh – Florida Institute of Technology

The Interlibrary Loan/Document Delivery department at Florida Institute of Technology investigated and implemented various pay-per-view models during 2011/2012 in an effort to augment information retrieval and delivery services, particularly to faculty and graduate students. During this pilot study, both mediated and unmediated configurations were tested. ILLiad was used to facilitate mediated delivery of documents acquired via PPV directly from Wiley, Elsevier, and CCC’s Get It Now. Highlights include:

• The pros and cons of mediated/unmediated PPV
• The differences between CCC’s Get It Now and purchasing directly from the publisher platform
• How mediated PPV transactions can be handled within ILLiad

Playing by the Same Rules: Consortia Experiences and Best Practices for ILL Loan Period Standardization
LeEtta Schmidt – University of South Florida
Mary Radnor – University of Chicago
Kristine Shrauger – University of Central Florida

There are many issues influencing the loan period policies of interlibrary loan (ILL) requests, from libraries wanting to keep ILL loan policies the same as Circulation loan policies to libraries wanting to make the most of the cost of supplying loans. This presentation will discuss how the Florida State University Libraries have standardized loan policies and compare this experience to other consortia who have standardized loan policies, the workflow efficiencies that resulted, and challenges to creating a longer standardized ILL loan period. Highlights include:

• Reasons why a standardized loan period is beneficial
• Issues preventing standardization of loan periods
• The efficiencies gained from loan period standardization

1:30pm – 2:30pm

Many Requests and Declining Staff: Routing, Custom Queues, Custom Holdings, KnowledgeBase, and Students to the Rescue
Jennie McKee – Reed College

Reed Library uses students for tasks that are done by support staff in other places. Until we moved to ILLiad this was not possible in ILL. Using ILLiad allowed us to broaden student tasks to additional discrete tasks that could be easily and clearly documented. This summer our ILL staff decreased to less than 1 FTE. A better understanding of ILLiad and adding some tools from OCLC has allowed us to better use students to keep up with the steady flow of requests and to cut turnaround time. Highlights include:

• Subscribing to the OCLC’s KnowledgeBase can be a time saver in processing lending requests and using Direct Requests. The KnowledgeBase saves time with borrowing requests
• Dividing the work flow into custom queues (automatic or not) helps direct the requests to the staff or students that can most efficiently handle them.
• With careful planning and training, a good set of queues and the information from the KnowledgeBase, students can become valuable employee staff to help work through a large number of requests

Shipping via USPS a “Little” Easier
Mary Guthmiller – Montana State University

Do you ship items through the United States Postal Service? There are many standards the USPS has. An overview of some good practices regarding address labels, packaging, barcodes, reporting lost items, and working with USPS representatives will be discussed. Highlights include:

• How to format a label according to USPS specifications
• How to get a mailing barcode created (both your own library & other libraries)
• How to work with local USPS representatives

Hacking Your ILL Statistics
Rachel Fleming & Peter Johnson – Western Carolina University

The presentation will discuss a procedure for exporting detailed transaction turnaround data using the ILLiad Web Reports function, and then manipulating the data using MS Excel 2010 to convert them to more useful statistical measures including median turnaround time. The presentation will also discuss ways in which reports data can be presented graphically and correlated with other information to track usage patterns, highlight bottlenecks in procedures, and advocate for your ILL department. Highlights include:

• Gain an understanding of statistical distributions which inform which metric is most valuable for Interlibrary Loan statistics, best reflecting service provided to patrons
• Learn a step-by-step procedure for using Microsoft Excel 2010 to convert exported data into useful statistical measures including median, skew, and fill rate using the data in the ILLiad turnaround time report
• Get ideas for other potential applications of this procedure for tracking transaction data and assessing/improving service outcomes

Request It! Using ILLiad to Integrate ILL/DocDel & Circulation Services
Norice Lee & Jivonna Stewart – New Mexico State University

Request It! is a new service that optimizes ILLiad functionality and allows NMSU affiliates, at any of the five campuses, to obtain requested material – whether owned by an NMSU library or another provider – through a single, transparent process. Presenters will share details on implementation, marketing, improved efficiencies, and other benefits made possible through ILLiad, ILS, and open source configurations. Request It! development did not require a team of programmers or additional funding. Highlights include:

• ILLiad can work effectively with an ILS and open source configurations to integrate ILL/DocDel and Circulation Services for improved efficiencies, enhanced services, and increased user satisfaction
• ILLiad functionality can be optimized resulting in improved access to information resources without a large systems staff or big budgets, which is especially important for small- to medium-sized libraries in today’s economy
• Creative use of ILLiad can significantly improve consortial/system-wide borrowing and lending, as reflected by NMSU’s pre- and post-implementation statistics.

Taking Cloud Based Delivery to New Heights: The Future of Delivery from OCLC
Katie Birch – OCLC

In 2012, OCLC will release a new delivery service that will expand the functionality available in today’s WorldCat Resource Sharing service. The new service centralizes functionality previously accessed from separate systems to save time and increase efficiency for library staff and library users. It expands the power of the global OCLC resource sharing cooperative to provide new options for cooperation at Web scale. This program will provide an overview of plans for new and enhanced features. Highlights include:

• Users of the ILLiad service will learn about OCLC’s new delivery service and what it means to them
• Attendees will learn about the timeframe for release of the new delivery service
• Attendees will learn about resources available to assist them with their use of OCLC’s new delivery service

Social Networking in the Interlibrary Loan Office: Opening the Lines of Communication
Anne Bouvier – University at Buffalo

This presentation will illustrate what free social networking sites are available and how to use them for outreach, communication, and promotion of your Interlibrary Loan Services. Social network sites like Facebook, Twitter, LinkedIn as well as the use of IM and chat services will be covered. During a time of shrinking library budgets, service points are often consolidated or closed. Social networking can help keep ILL front and center.
Highlights include:

• How free social networking sites can be used in a professional matter to promote services.
• That this is a value added service that leads to greater communication with patrons.
• That technology can help create a stronger online library community and lead to greater advocacy.

2:45pm – 3:45pm

One Button to Rule Them All!
Pat New, Stefanie Brooks & Ashley Wray – Eastern Kentucky University

EKU Libraries uses ILLiad to manage requests from all types of affiliated library users for ILL, Campus Delivery, and Distance Ed. Combining ideas from past ILLiad conferences, we have developed full-service delivery of materials without adding staff. With a one button mechanism living in our catalog and in WorldCat, patrons request delivery of books to a designated pickup location by golf cart, campus mail, or UPS. Article requests are filled electronically from locally owned resources or ILL. Highlights include:

• ILLiad has enabled us to bundle services and provide one portal for requests. Users only need identify their needs and submit their requests to Library Express. We manage the requests and deliver the goods regardless of patron or item location or item format.
• Library Express has eliminated working silos among library staff as well as streamlining services for users. Developing and implementing the new service brought together virtually all parts of our organization. Another excellent example of cross team cooperation is how we are able to advise Collection Development and provide information to aid in an ongoing collection evaluation and weeding project.
• The new service has allowed us to save and promote our local print collections through a Pull & Hold service and through the delivery of articles from local print and microform sources. Using ILLiad as a foundation, all of these things have been accomplished without the addition of new staff.

eBook Resource Sharing: Barriers and Options
Mary Radnor – University of Chicago

The trend of libraries purchasing more and more electronic content has brought to the forefront many issues regarding the interlibrary loaning (ILL) of electronic books (eBooks). While the delivery of article and book chapter ILL requests has been expedited because of this trend, current eBook formats restrict resource sharing. This presentation will review the current options for eBook ILL, discuss the barriers to eBook ILL, and discuss options for addressing these barriers. Highlights include:

• Current options for eBook ILL
• Barriers to eBook ILL
• Options for addressing the barriers surrounding eBook ILL including how ILLiad can help gather information about customer preferences towards eBooks

Juggling the 3-Ring Circus of Student Employees
Dianne Davenport – Brigham Young University

As the economy declines and more libraries are turning to student or part-time employees to reduce costs, it is imperative that supervisors find quick and easy ways to supervise, train, empower and motivate these employees to be efficient and productive in getting materials in and out of their library. Highlights include:

• Creative and unique ways to train student employees to be able to navigate the Illiad process to better fill requests
• Effective ways to empower student employees to be able to accurately and confidently fill requests
• Utilizing tools and reports to motivate employees

Students in Charge! How Service Learning Can Benefit Interlibrary Loan
Suzanne Raether & Bethany Ketting – Western Carolina University

Our presentation will demonstrate how we collaborated with an undergraduate English class to create a new, user-centered Interlibrary Loan web page, user guide, and how-to-do ILL video. Our previous web presence was clunky and very confusing for users. Allowing students to design our new web page enabled them to understand ILL better, and for us to understand their needs better. Highlights include:

• We will offer audience members an outline to follow for implementing a similar service learning project in their own libraries
• We will discuss the pros and cons of service learning and how to avoid common pitfalls.
• Audience members will walk away with solid understanding of how service learning works, an easy-to-follow service learning project schedule, and guidance on how to implement service learning for Interlibrary Loan

A Marriage of Convenience: Using Relais D2D with ILLiad for Unmediated Consortial Borrowing
Beth Clausen – Northwestern University
Denise Forro – Michigan State University
David Larsen – University of Chicago
Amy Paulus – University of Iowa

The Committee on Institutional Cooperation (CIC) recently implemented direct borrowing using an innovative approach that exploits key strengths of two vendor programs. This hybrid system employs the searching and availability logic of Relais D2D while using ILLiad for requests and fulfillment. Presenters will discuss the financial, political, and technical issues that led to this approach. Technical configurations and the critical collaboration among libraries and the vendors will be featured.

Turning Data Into Information: Using Microsoft Access to Get More From Your ILLiad Data
Jordan Ellison – Northwestern University

Want more information than custom search provides? Use an ODBC link in Microsoft Access! This paper covers the basics of setting up the link, then goes on to present a few best practices, such as using make-table, append, and parameter queries to export data to a local database, create the tables you need from the tables you have, and limit data sets. It also covers some problems and how to avoid them, including the pitfalls of blank data fields and incorrectly linked tables. Highlights include:

• How to set up the ODBC link to a live ILLiad database, and why that database should not be used as the repository for most custom queries, tables, and reports
• imple techniques that further useful manipulation and presentation of data, e.g., reuniting data from LenderAddressesALL with the separate Notes table in 8.1 using a make-table query.
• Learning by breaking things: trouble-shooting possibilities for queries that don’t work

4pm – 4:30pm

Get It Now User Experience Panel Discussion
Tim Bowen – Copyright Clearance Center
Kris Mogle – Drake University
Kelly Smith – Eastern Kentucky University
Heather Weltin – University of Wisconsin Madison

At the 2011 ILLiad International Conference, Copyright Clearance Center announced Get It Now – a cost-effective, easy-to-use service integrated with ILLiad that complements your ILL operation by providing immediate fulfillment of full-text articles from unsubscribed journals, 24 hours a day, 7 days a week. Since then, Get It Now has grown to include over 8400 journals from 12 leading academic publishers, and has been adopted by over 60 campuses. This panel discussion will include a brief overview of Get It Now followed by a Q&A-based discussion with 3 librarians who will share their reasoning for and experience using Get It Now.

Conference Sessions. Friday, March 23

9:45am – 10:45am

One Happy Playground: Using ILLiad to Create Seamless Communication Across Multiple Departments and Pain Free Service to Patrons!
Micquel Little – St. John Fisher College

St. John Fisher is using ILLiad to interconnect Acquisitions, Circulation and Interlibrary loan departments, providing our campus community one fabulously seamless service! Using Email routing rules, Customized queues, Notes and more, we’d like to share how you can save time by communicating with your colleagues at the point of request processing, all in a few quick clicks! Highlights include:

• ILLiad tips to improve communication across multiple departments, especially for libraries using GIST
• ILLiad tips to improve communication within larger ILL department, especially a library processing requests during the day and evening
• Tips to provide basic information to Circulation staff and students for easy ILL patron service

An Easy Trip to a Nice B-N-B: Traveling the Road to Buy Not Borrow
An Easy Trip to a Nice B-N-B (Handout)
Deb Ehrstein – Washington University

Thinking about a Buy Not Borrow program? Wondering where to start? Join us to hear about the partnership between ILL and Acquisitions at Washington University. We will review the successes and pitfalls of our Buy Not Borrow program, its impact on staff and patrons, and where we’re headed in the future. Highlights include:

• The simple steps we used at the beginning
• The workflow progression that has produced successful results
• Customization options (including some GIST elements) to incorporate Acquisitions activity in ILLiad

Leveraging Link Resolvers to Speed Processing
Kurt Munson – Northwestern University

This presentation describes one library’s experience leveraging the SFX Addon and the OCLC Knowledge Base to increase efficiencies in borrowing, lending and document delivery. The SFX addon makes accessing article level full-text easy and fast. Implementing the Knowledge Base makes accessing articles even easier because it puts a link right in ILLiad. It also allows us to filter requests based upon licensing restrictions. We also cover how to install and configure these tools. Highlights include:

• Link Resolvers provide a quick and easy way for borrowing, lending and document delivery staff to check if an article is available electronically.
• OCLC’s Knowledge base in conjunction with your holdings gives you a link to the PDF right in ILLiad.
• Interlibrary loan staff should think creatively about ways they can leverage tools that were developed for other purposes or audiences

Team ILL: Teaching, Engaging & Motivating Student Assistants
Christine Sisak & Lynne Marus – Nazareth College

This presentation focuses on various tools available to aid in training student assistants – video, web quests, help sheets – and techniques to follow up. It highlights ways to engage student assistants in the ILL department and approaches to creating student friendly work environments. It will also offer ideas for motivating students using seniority and merit ranking systems when financial/merit pay incentives are not available. Highlights include:

• Training styles to fit everyone (visual, literal, verbal and hands-on) and ways to track and evaluate learning/retention of information
• Tips and techniques for creating student friendly and engaging work environments, worker friendly organized offices, and customizations to your ILLiad pick slips and routines to make their job (and yours) easier
• Ways to motivate students when financial incentives are not an option

Demystifying International ILL
Robyn Fleming – Metropolitan Museum of Art

Most of us have had the experience of sending ILL requests for obscure foreign publications off to European libraries, crossing our fingers and hoping for the best. Sometimes we receive these items quickly and efficiently, while other times we receive cryptic responses from those libraries regarding local copyright or other lending restrictions. This session will describe some findings and observations that resulted from a grant-funded tour last spring of twelve important research libraries in the UK, France, The Netherlands, and Germany. In addition, some European online resources that can be used to find the hard-to-find will be highlighted. Highlights include:

• Some of the reasons why it is easier (or conversely more complicated) to request items from certain countries and institutions
• Some European online resources they can use to find the hard-to-find
• How differently ILL is generally perceived in Europe as opposed to the US

Preserving and Sharing: Bridging the Gap Between ILL and Special Collections
Anna Dulin, Ellen Makaravage, & Kevin Gilbertson – Wake Forest University

Three representations from ZSR will discuss the history of ILL-Special Collections relations at ZSR and will identify the methods used to increase ILL access to rare and archived materials. We will discuss our steps in creating and modifying addons to expedite/manage the request process and will be prepared to analyze our strategies for improving interdepartmental communication and expediency of Special Collections request processing. Highlights include:

• Identifying and implementing methods for creating internal efficiency
• Providing timely access (per ILL standards) to rare and archived materials
• Improving interdepartmental communication, cooperation, and expediting resource sharing process