Subscription provides expert help with every day and special projects
VIRGINIA BEACH, VA – July 14, 2014 – Atlas Systems, the leading provider of time-saving solutions for libraries, announced today that since its introduction a year ago the Concierge service has been adopted by thirteen institutions. Concierge provides the expert help staff may need when they don’t have the time or expertise to complete projects. Concierge is available for ILLiad, Ares, and Aeon.
The following institutions now subscribe to Concierge:
Concierge for Access Services (ILLiad and Ares)
University of Wisconsin Platteville
The Citadel-Daniel Library
Slippery Rock University
University of Maryland
University of Pennsylvania (PAU)
University of Illinois
Mount Holyoke College
Texas A&M University (Evans Library)
New Mexico State Library
Virginia Commonwealth University
University of Pennsylvania
Rockefeller Archive Center
“We developed Concierge based on input from our customers who wanted a service they could access when and where they needed help,” said Stephanie Spires, chief service officer. “With Concierge they receive personalized consultation on new versions of Atlas software, technical and editing help with their web pages, an onsite Tune-up every two years, and more. As a subscriber, they get the help they need from an Atlas staff expert who knows their library.”
Spires said that Atlas is committed to providing Ares and Aeon customers with new product releases every six months. There is also a major ILLiad release annually. New software versions introduce enhanced functionality as well as bug fixes. “Subscribing to Concierge is a great way to ensure software updates happen in a timely manner so that staff are able to benefit from the new capabilities we introduce,” she said.
For more information on Concierge visit http://www.atlas-sys.com/products-and-services/concierge/ or email firstname.lastname@example.org.
About Atlas Systems
For more than fifteen years, Atlas Systems has been exclusively dedicated to developing software, training and consulting solutions that enable libraries to transform their user services and maximize workflow efficiency. Atlas is best known for creating the ILLiad interlibrary loan management system now distributed exclusively by OCLC and used by more than 1,100 libraries worldwide. Focused on bringing the benefits of automation to library processes that have not been addressed by other software services, Atlas has introduced Ares, an electronic reserves solution, and Aeon, an online request and workflow management system specifically designed for special collections libraries and archives. For more information, visit www.atlas-sys.com.
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