New customized care service to be unveiled at the ALA Annual Conference
VIRGINIA BEACH, VA – June 18, 2013 – Atlas Systems, the leading provider of time-saving solutions for libraries, today announced Concierge, a new subscription service that provides ILLiad and Ares licensees with as-needed access to Atlas experts to do what their library doesn’t have staff or time to do. The subscription includes implementation assistance with new versions of ILLiad and Ares software, unlimited access to the Atlas Video Training Library and live online classes, a workflow Tune-up every other year, and assistance with technical and editing help for Web pages and Word documents. ILLiad subscribers to Concierge get help with Ares at no additional charge. The cost of an annual subscription is $4,999.
“We all know what to expect when we contact the concierge at a hotel or resort—knowledge, expertise, speed, and the confidence of knowing everything is done right,” said Stephanie Spires, chief service officer. “With Concierge, Atlas now offers ILLiad and Ares users that same level of service.”
Spires said Atlas developed Concierge with direct input from customers. “Concierge is designed to help our customers derive the maximum value from using Atlas software—without adding and training new library staff. Each library will be assigned its own concierge who has the expertise to deliver what the library needs when it needs it.”
Concierge also includes access to an online forum to communicate and discuss best practices among Concierge member libraries. For more information, or to subscribe to Concierge, contact Stephanie Spires at firstname.lastname@example.org.
About Atlas Systems
For more than fifteen years, Atlas Systems has been exclusively dedicated to developing software, training and consulting solutions that enable libraries to transform their user services and maximize workflow efficiency. Atlas is best known for creating the ILLiad interlibrary loan management system now distributed exclusively by OCLC and used by more than 1,100 libraries worldwide. Focused on bringing the benefits of automation to library processes that have not been addressed by other software services, Atlas has introduced Ares, an electronic reserves solution, and Aeon, an online request and workflow management system specifically designed for special collections libraries and archives. For more information, visit www.atlas-sys.com.
Chief Service Officer
(757) 467-7872 ext. 223